SILKROAD

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Support

Our customer support system is single counter for customer’s IT services, inquiry and support. It will increase customer satisfaction and employees’ productivity through quick resolution and response to customers’ inquiries.

Support Areas

RM: Support and consult to solve problems that occurred while using DOCS, Requirement and Traceability Management.

DEV: Support and consult to solve problems that occurred while using Task, Issue, and Source Repository Management.

QA: Support and consult to solve problems that occurred while using Unit Test, Functional Test and Configuration Management.

COM: Support and consult to solve problems that occurred while using Compliance, Plan and Peer Review management.

Consulting & Technical Inquiry: Customer Support; +82 42 867 5800

To Buy: Strategic Business Team; +82 42 867 5800

RM (Requirement Management)
DEV (Development)

SILKROAD manages and traces requirements and configuration efficiently by data integration between 3rd party’s developing tools and self-developed tools.

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